SB-0884, As Passed House, September 27, 2012
HOUSE SUBSTITUTE FOR
SENATE BILL NO. 884
A bill to amend 1978 PA 368, entitled
"Public health code,"
by amending section 20155 (MCL 333.20155), as amended by 2006 PA
195, and by adding section 20155a.
THE PEOPLE OF THE STATE OF MICHIGAN ENACT:
Sec. 20155. (1) Except as otherwise provided in this section
and section 20155a, the department shall make annual and other
visits to each health facility or agency licensed under this
article for the purposes of survey, evaluation, and consultation. A
visit
made pursuant according to a complaint shall be unannounced.
Except for a county medical care facility, a home for the aged, a
nursing home, or a hospice residence, the department shall
determine
whether the visits that are not made pursuant according
to a complaint are announced or unannounced. Beginning June 20,
2001,
the department shall assure ensure
that each newly hired
nursing home surveyor, as part of his or her basic training, is
assigned full-time to a licensed nursing home for at least 10 days
within a 14-day period to observe actual operations outside of the
survey process before the trainee begins oversight
responsibilities.
(2) The state shall establish a process that ensures both of
the following:
(a) A newly hired nursing home surveyor shall not make
independent compliance decisions during his or her training period.
(b) A nursing home surveyor shall not be assigned as a member
of a survey team for a nursing home in which he or she received
training for 1 standard survey following the training received in
that nursing home.
(3) Beginning November 1, 2012, the department shall perform a
criminal history check on all nursing home surveyors in the manner
provided for in section 20173a.
(4) A member of a survey team shall not be employed by a
licensed nursing home or a nursing home management company doing
business in this state at the time of conducting a survey under
this section. The department shall not assign an individual to be a
member of a survey team for purposes of a survey, evaluation, or
consultation visit at a nursing home in which he or she was an
employee
within the preceding 5 3 years.
(5) Representatives from all nursing home provider
organizations and the state long-term care ombudsman or his or her
designee shall be invited to participate in the planning process
for the joint provider and surveyor training sessions. The
department shall include at least 1 representative from nursing
home provider organizations that do not own or operate a nursing
home representing 30 or more nursing homes statewide in internal
surveyor group quality assurance training provided for the purpose
of general clarification and interpretation of existing or new
regulatory requirements and expectations.
(6) The department shall make available online the general
civil service position description related to the required
qualifications for individual surveyors. The department shall use
the required qualifications to hire, educate, develop, and evaluate
surveyors.
(7) The department shall ensure that each annual survey team
is composed of an interdisciplinary group of professionals, 1 of
whom must be a registered nurse. Other members may include social
workers, therapists, dietitians, pharmacists, administrators,
physicians, sanitarians, and others who may have the expertise
necessary to evaluate specific aspects of nursing home operation.
(8) (2)
The Except as otherwise
provided in this section and
section 20155a, the department shall make at least a biennial visit
to each licensed clinical laboratory, each nursing home, and each
hospice residence for the purposes of survey, evaluation, and
consultation. The department shall semiannually provide for joint
training with nursing home surveyors and providers on at least 1 of
the 10 most frequently issued federal citations in this state
during the past calendar year. The department shall develop a
protocol for the review of citation patterns compared to regional
outcomes and standards and complaints regarding the nursing home
survey
process. The review will result in a report provided to the
legislature.
be included in the report
required under subsection
(20). Except as otherwise provided in this subsection, beginning
with his or her first full relicensure period after June 20, 2000,
each member of a department nursing home survey team who is a
health professional licensee under article 15 shall earn not less
than 50% of his or her required continuing education credits, if
any, in geriatric care. If a member of a nursing home survey team
is a pharmacist licensed under article 15, he or she shall earn not
less than 30% of his or her required continuing education credits
in geriatric care.
(9) (3)
The department shall make a
biennial visit to each
hospital for survey and evaluation for the purpose of licensure.
Subject
to subsection (6) (12), the department may waive the
biennial visit required by this subsection if a hospital, as part
of a timely application for license renewal, requests a waiver and
submits both of the following and if all of the requirements of
subsection
(5) (11) are met:
(a) Evidence that it is currently fully accredited by a body
with expertise in hospital accreditation whose hospital
accreditations are accepted by the United States department of
health and human services for purposes of section 1865 of part C of
title XVIII of the social security act, 42 USC 1395bb.
(b) A copy of the most recent accreditation report for the
hospital issued by a body described in subdivision (a), and the
hospital's responses to the accreditation report.
(10) (4)
Except as provided in subsection (8)
(14),
accreditation information provided to the department under
subsection
(3) (9) is confidential, is not a public record, and is
not subject to court subpoena. The department shall use the
accreditation information only as provided in this section and
shall return the accreditation information to the hospital within a
reasonable time after a decision on the waiver request is made.
(11) (5)
The department shall grant a waiver
under subsection
(3)
(9) if the accreditation report submitted under
subsection
(3)(b)
(9)(b) is less than 2 years old and there is no indication
of substantial noncompliance with licensure standards or of
deficiencies that represent a threat to public safety or patient
care in the report, in complaints involving the hospital, or in any
other information available to the department. If the accreditation
report is 2 or more years old, the department may do 1 of the
following:
(a) Grant an extension of the hospital's current license until
the next accreditation survey is completed by the body described in
subsection
(3)(a).(9)(a).
(b)
Grant a waiver under subsection (3) (9) based on the
accreditation report that is 2 or more years old, on condition that
the hospital promptly submit the next accreditation report to the
department.
(c) Deny the waiver request and conduct the visits required
under
subsection (3).(9).
(12) (6)
This section does not prohibit the
department from
citing a violation of this part during a survey, conducting
investigations
or inspections pursuant according
to section 20156,
or conducting surveys of health facilities or agencies for the
purpose of complaint investigations or federal certification. This
section does not prohibit the bureau of fire services created in
section 1b of the fire prevention code, 1941 PA 207, MCL 29.1b,
from conducting annual surveys of hospitals, nursing homes, and
county medical care facilities.
(13) (7)
At the request of a health facility
or agency, the
department may conduct a consultation engineering survey of a
health facility and provide professional advice and consultation
regarding health facility construction and design. A health
facility or agency may request a voluntary consultation survey
under this subsection at any time between licensure surveys. The
fees for a consultation engineering survey are the same as the fees
established for waivers under section 20161(10).
(14) (8)
If the department determines that
substantial
noncompliance with licensure standards exists or that deficiencies
that represent a threat to public safety or patient care exist
based
on a review of an accreditation report submitted pursuant to
under
subsection (3)(b) (9)(b),
the department shall prepare a
written summary of the substantial noncompliance or deficiencies
and the hospital's response to the department's determination. The
department's written summary and the hospital's response are public
documents.
(15) (9)
The department or a local health
department shall
conduct investigations or inspections, other than inspections of
financial records, of a county medical care facility, home for the
aged, nursing home, or hospice residence without prior notice to
the health facility or agency. An employee of a state agency
charged with investigating or inspecting the health facility or
agency or an employee of a local health department who directly or
indirectly gives prior notice regarding an investigation or an
inspection, other than an inspection of the financial records, to
the health facility or agency or to an employee of the health
facility or agency, is guilty of a misdemeanor. Consultation visits
that are not for the purpose of annual or follow-up inspection or
survey may be announced.
(16) (10)
The department shall maintain a
record indicating
whether a visit and inspection is announced or unannounced.
Information
Survey findings gathered at each
health facility or
agency during each visit and inspection, whether announced or
unannounced, shall be taken into account in licensure decisions.
(17) (11)
The department shall require
periodic reports and a
health facility or agency shall give the department access to
books, records, and other documents maintained by a health facility
or agency to the extent necessary to carry out the purpose of this
article and the rules promulgated under this article. The
department
shall respect the confidentiality of a patient's
clinical
record and shall not divulge or
disclose the contents of
the patient's clinical records in a manner that identifies an
individual except under court order. The department may copy health
facility or agency records as required to document findings.
Surveyors shall use electronic resident information, whenever
available, as a source of survey-related data and shall request
facility assistance to access the system to maximize data export.
(18) (12)
The department may delegate survey,
evaluation, or
consultation functions to another state agency or to a local health
department qualified to perform those functions. However, the
department shall not delegate survey, evaluation, or consultation
functions to a local health department that owns or operates a
hospice or hospice residence licensed under this article. The
delegation shall be by cost reimbursement contract between the
department and the state agency or local health department. Survey,
evaluation, or consultation functions shall not be delegated to
nongovernmental agencies, except as provided in this section. The
department may accept voluntary inspections performed by an
accrediting body with expertise in clinical laboratory
accreditation under part 205 if the accrediting body utilizes forms
acceptable to the department, applies the same licensing standards
as applied to other clinical laboratories, and provides the same
information and data usually filed by the department's own
employees when engaged in similar inspections or surveys. The
voluntary inspection described in this subsection shall be agreed
upon by both the licensee and the department.
(19) (13)
If, upon investigation, the
department or a state
agency determines that an individual licensed to practice a
profession in this state has violated the applicable licensure
statute or the rules promulgated under that statute, the
department, state agency, or local health department shall forward
the evidence it has to the appropriate licensing agency.
(20) (14)
The department may
consolidate all information
provided for any report required under this section and section
20155a into a single report. The department shall report to the
appropriations subcommittees, the senate and house of
representatives standing committees having jurisdiction over issues
involving senior citizens, and the fiscal agencies on March 1 of
each year on the initial and follow-up surveys conducted on all
nursing homes in this state. The report shall include all of the
following information:
(a) The number of surveys conducted.
(b) The number requiring follow-up surveys.
(c)
The number referred to the Michigan public health
institute
for remediation.
(c) (d)
The average number of citations
per nursing home for
the most recent calendar year.
(d) (e)
The number of night and weekend
complaints filed.
(e) (f)
The number of night and weekend
responses to
complaints conducted by the department.
(f) (g)
The average length of time for the
department to
respond to a complaint filed against a nursing home.
(g) (h)
The number and percentage of
citations appealed.
disputed through informal dispute resolution and independent
informal dispute resolution.
(h) (i)
The number and percentage of
citations overturned or
modified, or both.
(i) The review of citation patterns developed under subsection
(8).
(j) Implementation of the clinical process guidelines and the
impact of the guidelines on resident care.
(k) Information regarding the progress made on implementing
the administrative and electronic support structure to efficiently
coordinate all nursing home licensing and certification functions.
(l) The number of annual standard surveys of nursing homes that
were conducted during a period of open survey or enforcement cycle.
(m) The number of abbreviated complaint surveys that were not
conducted on consecutive surveyor workdays.
(n) The percent of all form CMS-2567 reports of findings that
were released to the nursing home within the 10-working-day
requirement.
(o) The percent of provider notifications of acceptance or
rejection of a plan of correction that were released to the nursing
home within the 10-working-day requirement.
(p) The percent of first revisits that were completed within
60 days from the date of survey completion.
(q) The percent of second revisits that were completed within
85 days from the date of survey completion.
(r) The percent of letters of compliance notification to the
nursing home that were released within 10 working days of the date
of the completion of the revisit.
(s) A summary of the discussions from the meetings required in
subsection (24).
(t) The number of nursing homes that participated in a
recognized quality improvement program as described under section
20155a(3).
(21) (15)
The department shall report annually
March 1 of each
year to the standing committees on appropriations and the standing
committees having jurisdiction over issues involving senior
citizens
in the senate and the house of representatives on the all
of the following:
(a) The percentage of nursing home citations that are appealed
and
the through the informal
dispute resolution process.
(b) The number and percentage of nursing home citations that
are appealed and supported, amended, or deleted through the
informal
deficiency dispute resolution process.
(c) A summary of the quality assurance review of the amended
citations and related survey retraining efforts to improve
consistency among surveyors and across the survey administrative
unit that occurred in the year being reported.
(22) (16)
Subject to subsection (17), (23), a
clarification
work group comprised of the department in consultation with a
nursing home resident or a member of a nursing home resident's
family, nursing home provider groups, the American medical
directors association, the state long-term care ombudsman, and the
federal centers for medicare and medicaid services shall clarify
the following terms as those terms are used in title XVIII and
title XIX and applied by the department to provide more consistent
regulation
of nursing homes in Michigan:this
state:
(a) Immediate jeopardy.
(b) Harm.
(c) Potential harm.
(d) Avoidable.
(e) Unavoidable.
(23) (17)
All of the following clarifications
developed under
subsection
(16) (22) apply for purposes of subsection (16):(22):
(a) Specifically, the term "immediate jeopardy" means a
situation in which immediate corrective action is necessary because
the nursing home's noncompliance with 1 or more requirements of
participation has caused or is likely to cause serious injury,
harm, impairment, or death to a resident receiving care in a
nursing home.
(b) The likelihood of immediate jeopardy is reasonably higher
if there is evidence of a flagrant failure by the nursing home to
comply with a clinical process guideline adopted under subsection
(18)
(25) than if the nursing home has substantially and
continuously complied with those guidelines. If federal regulations
and guidelines are not clear, and if the clinical process
guidelines have been recognized, a process failure giving rise to
an immediate jeopardy may involve an egregious widespread or
repeated process failure and the absence of reasonable efforts to
detect and prevent the process failure.
(c) In determining whether or not there is immediate jeopardy,
the survey agency should consider at least all of the following:
(i) Whether the nursing home could reasonably have been
expected to know about the deficient practice and to stop it, but
did not stop the deficient practice.
(ii) Whether the nursing home could reasonably have been
expected to identify the deficient practice and to correct it, but
did not correct the deficient practice.
(iii) Whether the nursing home could reasonably have been
expected to anticipate that serious injury, serious harm,
impairment, or death might result from continuing the deficient
practice, but did not so anticipate.
(iv) Whether the nursing home could reasonably have been
expected to know that a widely accepted high-risk practice is or
could be problematic, but did not know.
(v) Whether the nursing home could reasonably have been
expected to detect the process problem in a more timely fashion,
but did not so detect.
(d) The existence of 1 or more of the factors described in
subdivision (c), and especially the existence of 3 or more of those
factors simultaneously, may lead to a conclusion that the situation
is one in which the nursing home's practice makes adverse events
likely to occur if immediate intervention is not undertaken, and
therefore constitutes immediate jeopardy. If none of the factors
described in subdivision (c) is present, the situation may involve
harm or potential harm that is not immediate jeopardy.
(e) Specifically, "actual harm" means a negative outcome to a
resident that has compromised the resident's ability to maintain or
reach, or both, his or her highest practicable physical, mental,
and psychosocial well-being as defined by an accurate and
comprehensive resident assessment, plan of care, and provision of
services. Harm does not include a deficient practice that only may
cause or has caused limited consequences to the resident.
(f) For purposes of subdivision (e), in determining whether a
negative outcome is of limited consequence, if the "state
operations manual" or "the guidance to surveyors" published by the
federal centers for medicare and medicaid services does not provide
specific guidance, the department may consider whether most people
in similar circumstances would feel that the damage was of such
short duration or impact as to be inconsequential or trivial. In
such a case, the consequence of a negative outcome may be
considered more limited if it occurs in the context of overall
procedural consistency with an accepted clinical process guideline
adopted
pursuant to under subsection (18), (25), as
compared to a
substantial inconsistency with or variance from the guideline.
(g) For purposes of subdivision (e), if the publications
described in subdivision (f) do not provide specific guidance, the
department may consider the degree of a nursing home's adherence to
a
clinical process guideline adopted pursuant to under subsection
(18)
(25) in considering whether the degree of compromise and
future risk to the resident constitutes actual harm. The risk of
significant compromise to the resident may be considered greater in
the context of substantial deviation from the guidelines than in
the case of overall adherence.
(h) To improve consistency and to avoid disputes over
avoidable and unavoidable negative outcomes, nursing homes and
survey agencies must have a common understanding of accepted
process guidelines and of the circumstances under which it can
reasonably be said that certain actions or inactions will lead to
avoidable negative outcomes. If the "state operations manual" or
"the guidance to surveyors" published by the federal centers for
medicare and medicaid services is not specific, a nursing home's
overall documentation of adherence to a clinical process guideline
with
a process indicator adopted pursuant to under subsection (18)
(25) is relevant information in considering whether a negative
outcome was avoidable or unavoidable and may be considered in the
application of that term.
(24) The department shall conduct a quarterly meeting and
invite appropriate stakeholders. Appropriate stakeholders shall
include at least 1 representative from each nursing home provider
organization that does not own or operate a nursing home
representing 30 or more nursing homes statewide, the state long-
term care ombudsman or his or her designee, and any other clinical
experts. Individuals who participate in these quarterly meetings,
in conjunction with the department, may designate advisory
workgroups to develop recommendations on the discussion topics that
should include, at a minimum, all of the following:
(a) Opportunities for enhanced promotion of nursing home
performance, including, but not limited to, programs that encourage
and reward providers that strive for excellence.
(b) Seeking quality improvement to the survey and enforcement
process, including clarifications to process-related policies and
protocols that include, but are not limited to, all of the
following:
(i) Improving the surveyors' quality and preparedness.
(ii) Enhanced communication between regulators, surveyors,
providers, and consumers.
(iii) Ensuring fair enforcement and dispute resolution by
identifying methods or strategies that may resolve identified
problems or concerns.
(c) Promoting transparency across provider and surveyor
communities, including, but not limited to, all of the following:
(i) Applying regulations in a consistent manner and evaluating
changes that have been implemented to resolve identified problems
and concerns.
(ii) Providing consumers with information regarding changes in
policy and interpretation.
(iii) Identifying positive and negative trends and factors
contributing to those trends in the areas of resident care,
deficient practices, and enforcement.
(d) Clinical process guidelines.
(25) (18)
Subject to subsection (19) (27),
the department , in
consultation
with the clarification work group appointed under
subsection
(16), shall develop and adopt
clinical process
guidelines. that
shall be used in applying the terms set forth in
subsection
(16). The department shall
establish and adopt clinical
process guidelines and compliance protocols with outcome measures
for all of the following areas and for other topics where the
department determines that clarification will benefit providers and
consumers of long-term care:
(a) Bed rails.
(b) Adverse drug effects.
(c) Falls.
(d) Pressure sores.
(e) Nutrition and hydration including, but not limited to,
heat-related stress.
(f) Pain management.
(g) Depression and depression pharmacotherapy.
(h) Heart failure.
(i) Urinary incontinence.
(j) Dementia.
(k) Osteoporosis.
(l) Altered mental states.
(m) Physical and chemical restraints.
(n) Culture–change principles, person-centered caring, and
self-directed care.
(26) The department shall biennially review and update all
clinical process guidelines as needed and shall continue to develop
and implement clinical process guidelines for topics that have not
been developed from the list in subsection (25) and other topics
identified as a result of the meetings required in subsection (24).
The department shall consider recommendations from an advisory
workgroup created under subsection (24) on clinical process
guidelines. The department shall include training on new and
revised clinical process guidelines in the joint provider and
surveyor training sessions as those clinical process guidelines are
developed and revised.
(27)
(19) The department shall create a
clinical advisory
committee
to review and make recommendations regarding the clinical
process
guidelines with outcome measures adopted under subsection
(18).
The department shall appoint physicians, registered
professional
nurses, and licensed practical nurses to the clinical
advisory
committee, along with professionals who have expertise in
long-term
care services, some of whom may be employed by long-term
care
facilities. The clarification work group created under
subsection
(16) shall review the clinical process guidelines and
outcome
measures after the clinical advisory committee and shall
make
the final recommendations to the department before the
clinical
process guidelines are adopted.Beginning
November 1, 2012,
representatives from each nursing home provider organization that
does not own or operate a nursing home representing 30 or more
nursing homes statewide and the state long-term care ombudsman or
his or her designee shall be permanent members of any clinical
advisory workgroup created under subsection (24). The department
shall issue survey certification memorandums to providers to
announce or clarify changes in the interpretation of regulations.
(28) (20)
The department shall create a maintain the process
by which the director of the division of nursing home monitoring or
his or her designee or the director of the division of operations
or his or her designee reviews and authorizes the issuance of a
citation for immediate jeopardy or substandard quality of care
before the statement of deficiencies is made final. The review
shall be to assure that the applicable concepts, clinical process
guidelines,
and other tools contained in subsections (17) to (19)
(25) to (27) are being used consistently, accurately, and
effectively. As used in this subsection, "immediate jeopardy" and
"substandard quality of care" mean those terms as defined by the
federal centers for medicare and medicaid services.
(29) (21)
The Upon availability of
funds, the department may
shall give grants, awards, or other recognition to nursing homes to
encourage the rapid implementation or maintenance of the clinical
process
guidelines adopted under subsection (18).(25).
(22)
The department shall assess the effectiveness of 2001 PA
218.
The department shall file an annual report on the
implementation
of the clinical process guidelines and the impact of
the
guidelines on resident care with the standing committee in the
legislature
with jurisdiction over matters pertaining to nursing
homes.
The first report shall be filed on July 1, 2002.
(30) (23)
The department shall instruct and
train the
surveyors
in the use of the clarifications described in subsection
(17)
and the clinical process guidelines
adopted under subsection
(18)
(25) in citing deficiencies.
(31) (24)
A nursing home shall post the
nursing home's survey
report in a conspicuous place within the nursing home for public
review.
(32) (25)
Nothing in this amendatory act
shall be construed to
limit the requirements of related state and federal law.
(33) (26)
As used in this section:
(a) "Consecutive days" means calendar days, but does not
include Saturday, Sunday, or state- or federally-recognized
holidays.
(b) "Form CMS-2567" means the federal centers for medicare and
medicaid services' form for the statement of deficiencies and plan
of correction or a successor form serving the same purpose.
(c) (a)
"Title XVIII" means title
XVIII of the social security
act,
42 USC 1395 to 1395hhh.1395kkk.
(d) (b)
"Title XIX" means title
XIX of the social security
act,
chapter 531, 42 USC 1396 to 1396v.1396w-5.
Sec. 20155a. (1) Nursing home health survey tasks shall be
facilitated by the licensing and regulatory affairs bureau of
health systems to ensure consistent and efficient coordination of
the nursing home licensing and certification functions for standard
and abbreviated surveys. The department shall develop an electronic
system to support the coordination of these activities and shall
submit a report on the development of an electronic system,
including a proposed budget for implementation, to the senate and
house appropriations subcommittees for the department, the senate
and house of representatives standing committees having
jurisdiction over issues involving senior citizens, and the senate
and house fiscal agencies by November 1, 2012. If funds are
appropriated for the system, the department shall implement the
system within 120 days of that appropriation.
(2) When preparing to conduct an annual standard survey, the
department shall determine if there is an open survey cycle and
make every reasonable effort to confirm that substantial compliance
has been achieved by implementation of the nursing home's accepted
plan of correction before initiating the annual standard survey
while maintaining the federal requirement for standard annual
survey interval and state survey average of 12 months.
(3) The department shall seek approval from the centers for
medicare and medicaid services to develop a program to provide
grants to nursing homes that have achieved a 5-star quality rating
from the centers for medicare and medicaid services. The department
shall seek approval from the centers for medicare and medicaid
services for nursing homes to be eligible to receive a grant, up to
$5,000.00 per nursing home from the civil monetary fund for nursing
homes that meet the centers for medicare and medicaid services
standards for the 5-star quality rating. Grants to nursing homes
shall be used to implement evidence-based quality improvement
programs within the nursing home. Each nursing home that receives a
grant shall submit a report to the department that describes the
final outcome from implementing the program.
(4) All abbreviated complaint surveys shall be conducted on
consecutive days until complete. All form CMS-2567 reports of
survey findings shall be released to the nursing home within 10
consecutive days after completion of the survey.
(5) Departmental notifications of acceptance or rejection of a
nursing home's plan of correction shall be reviewed and released to
the nursing home within 10 consecutive days of receipt of that plan
of correction.
(6) A nursing-home-submitted plan of correction in response to
any survey must have a completion date not to exceed 40 days from
the exit date of survey. If a nursing home has not received
additional citations before a revisit occurs, the department shall
conduct the first revisit not more than 60 days from the exit date
of the survey.
(7) Letters of compliance notification to nursing homes shall
be released to the nursing home within 10 consecutive days of all
survey revisit completion dates.
(8) The department may accept a nursing home's evidence of
substantial compliance instead of requiring a post survey on-site
first or second revisit as the department considers appropriate in
accordance with the centers for medicare and medicaid services
survey protocols. A nursing home requesting consideration of
evidence of substantial compliance in lieu of an on-site revisit
must include an affidavit that asserts the nursing home is in
substantial compliance as shown by the submitted evidence for that
specific survey event. There may be no deficiencies with a scope
and severity originating higher than level D. If there is no
enforcement action, the nursing home's evidence of substantial
compliance may be reviewed administratively and accepted as
evidence of deficiency correction.
(9) Informal dispute resolution conducted by the Michigan peer
review organization shall be given strong consideration upon final
review by the department. In the annual report to the legislature,
the department shall include the number of Michigan peer review
organization-referred reviews and, of those reviews, the number of
citations that were overturned by the department.
(10) Citation levels used in this section mean citation levels
as defined by the centers for medicare and medicaid services'
survey protocol grid defining scope and severity assessment of
deficiency.